Community Guidelines

Zenly works because people treat each other with respect. These guidelines apply to everyone who uses the App, whether you start sessions or share your experience in them. Breaking them can lead to warnings, suspension or removal.

1. Our principles

• Be respectful. Treat everyone with kindness and dignity.
• Be honest. Say who you are and speak from your own experience.
• Be safe. Protect yourself and others.
• Keep it purposeful. The App is for wellness conversations, not dating or entertainment.

2. What to do

• Share your own experience and say what worked for you, without insisting it will work for others.
• Be patient and let people talk at their own pace.
• Respect someone’s decision to pause, change the subject or end a session.
• Keep what people tell you in a session private.
• Use the report and block tools whenever something feels wrong.

3. What is not allowed

• Harassment and hate. Bullying, threats, insults, or attacks based on race, ethnicity, nationality, religion, caste, gender, sexual orientation, disability, age or any similar trait.
• Sexual content and solicitation. Nudity, sexual talk or behaviour, and requests for it.
• Romance and companionship seeking. Using the App to find dates, partners or private companionship.
• Moving off the platform. Asking for or sharing phone numbers, social media handles, addresses or other contact details.
• Money requests. Asking for or offering money, gifts, loans or financial information, or promoting schemes and scams.
• Posing as a professional. Claiming to be a doctor, therapist or other licensed expert, diagnosing conditions, or advising on medication or treatment.
• Harm. Encouraging self-harm, violence, dangerous activity or illegal acts.
• Minors. Any involvement of anyone under 18, or any content that harms or exploits children.
• Impersonation and false information. Pretending to be someone else, or giving a false identity.
• Recording or sharing sessions. Recording, screenshotting or sharing a session without the consent of everyone in it, where the law requires it.
• Spam and misuse. Advertising, promoting other services, or manipulating the App or coin system.

4. If you share your experience

People who share their experience in sessions have extra responsibilities. Speak only about what you have lived through. Do not present your views as professional advice. If someone describes a medical concern, encourage them to reach out to their nearest doctor. If someone seems to be in immediate danger, encourage them to contact local emergency services.

5. Reporting and blocking

You can report or block anyone from within the App, during or after a session. Reports are confidential. Please include what happened so we can act quickly. Blocking stops that person from contacting you again. Our team reviews reports; see Content Moderation for how this works.

6. What happens if you break the guidelines

Depending on the seriousness and your history, we may give a warning, limit features, suspend your account, or remove it permanently. Serious cases, such as those involving minors or threats to safety, may be reported to the authorities. We may also forfeit unused coins when an account is removed for serious breaches, as set out in the Terms of Use.

7. Appeals

If you think we made a mistake, write to app-support@kisotechnologies.in within 30 days of the action. A different member of our team will take a fresh look.

8. Changes

We may update this guidelines from time to time. We may or may not tell you about a change in the App, so please visit this page regularly to see the latest version. The “Last updated” date at the bottom of this website shows when it was most recently revised. If you keep using the App after a change, that means you accept the updated guidelines.